Post by rabia76 on Feb 22, 2024 10:33:26 GMT 5.5
Activating and connecting Facebook pages has been resolved Try it for free Without commitment Full name Email Company Name .ladesk.com Start your free account By signing up, I accept Terms & Conditions and Privacy Policy . Welcome to this month's LiveAgent update post! We're excited to share with you the updates that LiveAgent released in June. In keeping with our commitment to continually improving your experience, we've introduced several improvements that we believe will greatly benefit your team's efficiency and your customers' experience. Stay tuned as we explore each of these updates. Ticket export used account times instead of agent times When you exported a ticket to HTML or PDF, the times in the exported file were incorrect. This occurred because the times were exported based on the time zone defined for the account in the database, while on the dashboard the times were displayed correctly according to the time zone of the agent's PC that exported the ticket.
This fix unified the times again so that the same time is displayed on the dashboard and on the exported ticket. Export tickets in LiveAgent Improved text contrast in the “Material” theme for better read Austria Mobile Number List ability The previous contrast of the gray text on the gray background in the agent message in the “Material” theme was not strong enough, and we received several customer complaints about the low contrast. We have since changed the text color to be darker and more visible on a gray background. Times in various sections of the dashboard are now correctly displayed Several sections of the LiveAgent dashboard, such as the agent rating report or audit log, were displaying incorrect times or the ban function was not working properly due to the account's time zone not being respected.
Our developers have fixed the issue so that times now display correctly again. Retrieve emails now correctly creates tickets Emails that contained the “Precedence: bulk” header could not be retrieved by LiveAgent or were retrieved but created only empty tickets due to inverted logic in the settings code to retrieve bulk and junk emails. Our developers fixed this and now the Retrieve Bulk/Junk Email settings in Configuration > Email > Email Settings work correctly again. Calls no longer ring for attendants on break The agents were experiencing an issue where a call could ring while they were on break and just logging out of their panel helped. This was caused by the method used to update the agent status in the database, which was incorrectly using the outdated online agent status. Our team identified and promptly resolved the issue, ensuring.
This fix unified the times again so that the same time is displayed on the dashboard and on the exported ticket. Export tickets in LiveAgent Improved text contrast in the “Material” theme for better read Austria Mobile Number List ability The previous contrast of the gray text on the gray background in the agent message in the “Material” theme was not strong enough, and we received several customer complaints about the low contrast. We have since changed the text color to be darker and more visible on a gray background. Times in various sections of the dashboard are now correctly displayed Several sections of the LiveAgent dashboard, such as the agent rating report or audit log, were displaying incorrect times or the ban function was not working properly due to the account's time zone not being respected.
Our developers have fixed the issue so that times now display correctly again. Retrieve emails now correctly creates tickets Emails that contained the “Precedence: bulk” header could not be retrieved by LiveAgent or were retrieved but created only empty tickets due to inverted logic in the settings code to retrieve bulk and junk emails. Our developers fixed this and now the Retrieve Bulk/Junk Email settings in Configuration > Email > Email Settings work correctly again. Calls no longer ring for attendants on break The agents were experiencing an issue where a call could ring while they were on break and just logging out of their panel helped. This was caused by the method used to update the agent status in the database, which was incorrectly using the outdated online agent status. Our team identified and promptly resolved the issue, ensuring.